Privacy disclaimer

How We Use Your Personal Information (Data Protection)
All personal information that We may collect (including, but not limited to, your name and address) will be used and held in accordance with the provisions of the Data Protection Act 2018 (DPA 2018) and your rights under that Act.
Your privacy and the security of your personal information is very important. We have detailed below what information we collect from you, how it is collected and what the information is used for. The protection of your personal information and the rights stated below applies to any interaction between you and Us on any platform – be it on this website, social media or over the phone.
In summary:

  • Your personal information may be used to provide Our Goods and Services to you
  • Your personal information may be used to process your payment for the Goods and Services
  • Your personal information may be used to inform you of available products and product development centred around your previous purchases and interests we feel may be of benefit to you, if We have been given prior express permission from you to do this. You may request that We stop sending you this information at any time.
  • You have a number of rights over your personal information and can exercise these rights at any time you wish to do so
 

Definitions

“We” or “Us” in the following terms refers to Sentimo UK. Sentimo UK is a trading name under the company Possibilities Unlimited Limited.
Possibilities Unlimited Limited is responsible for the processing of personal data as indicated in this privacy statement. Please Contact Us for more information.

What personal information do you collect and hold?

  • Information that you provide to Us, for instance through purchasing the Goods and Services offered, including your full name, address, phone number, email address, IP address, bank account details and payment card details
  • Your account login details and any personal data actively provided while creating a profile on our website
  • Any personal data directly provided to Us through email or phone correspondence
  • Your marketing communication preferences

Why is this personal information collected?

We use your personal information in several ways, depending on what is provided to Us. If you are unable to provide any information to Us, our Goods and Services will be very limited to you. For example, if you do not provide your name, address and account details when purchasing Goods or Services, we would not be able to sell you this product as we would be unable to deliver the Goods or Services to you nor process your payment.
We may use your information to:
  • Deliver the Goods and Services to your address
  • Process and handle your payment
  • Contact you via phone or email if this is necessary to perform our Services or complete a transaction
  • Personalise your shopping experience by analysing user behaviour and subsequently improving the website to gear the offer of Goods and Services to your preferences
  • Send our newsletter, inform you of changes in our Goods and Services, or contact you to conduct market research – if the you have opted into these Services

Automated Emails

You will occasionally be contacted through an automated computer software or system, without intervention of a human being or staff member that works for Us, if We feel the content or matter has considerable consequences for you, for example:
  • Automated emails will be sent to customers after they have placed purchased Goods on the website. These messages are sent automatically from the website platform Kentico. These messages are sent purely to keep you informed of your order and its status.
  • Automated marketing emails are sent to customers who create accounts or register on the website in any way. These emails may be sent to users who have saved a Sentimo configuration, asked for a colour sample, purchased a Sentimo or subscribed to a monthly newsletter

Who will my personal information be shared with?

  • Sentimo B.V. – we will share your personal information with Sentimo B.V., who is the manufacturer, supplier and partner of our Goods and Services and require the information for Us to provide you with the Goods and Services
  • Logistics and delivery providers who deliver the Goods and Services to you
  • Payment gateways and processing parties, such as MultiSafepay and PayPal
  • Social media providers such as Facebook, Instagram, Twitter and Pinterest, where we interact with you on said social media platforms
  • Security and fraud prevention companies who ensure the safety of our customers and our company
There may be some extraneous circumstances where your personal information will be passed onto third-party companies, who will also be compliant with the Data Protection Act 2018. Some examples are listed below:
  • If you wish to purchase Goods on credit, with your consent, your personal information may be passed onto credit reference agencies
  • If We are required by law or contract where we are asked to provide your personal information to, for example, a public or regularity authority like the police
We will not pass on your personal information to any other third parties without first obtaining your express permission.
We do not sell your data to third parties and only provide your data if it is required for the performance of the business or our contract with you.

How long will you keep my personal information for?

We hold your personal information for no longer than strictly necessary to achieve the purposes for which your information is collected, outlined above. Personal information is held in order to deliver Goods accurately and allows Us to meet our warranty obligations. Personal information is typically held for 5 years after an order is placed, after which it is archived.

Cookies

We use cookies and similar technologies to help give you the best experience on our websites and to allow Us and third parties to tailor ads that you see on ours and other websites. Please see our Cookies Policy for more information.

Your Rights

  • The right to access, correct or remove your personal data: you can do this yourself through the personal settings on your account
  • The right to withdraw authorisation you may have given previously for the data processing
  • The right to restrict our use of your personal information or request that it is forgotten
  • The right to data transferability: you may request from Us to transfer the personal information we have of you in a computer file to you or someone else specified by you. Please note that we would require a proof of identity when this request is made.
Our use of your personal information should not in any way harm you or cause you to object or complain, however you have the right to complain should you be uncomfortable or inconvenienced in any way. Please never hesitate to contact us to discuss your data protection rights.