For Change of Mind returns, if you are unsatisfied with the goods or find that they do not fit your radiators based on the measurements you provided us, unfortunately we are unable to accept the return. This is because the covers are bespoke/made-to-order and are therefore exchange, replacement or refund is not possible.
If you are returning an item from our ‘Accessories’ page due to a Change of Mind, we can accept the return within 14 days of delivery of the item. You must contact Customer Service before returning the item and provide us with a tracking number for the return. Please note that customers must pay for the return themselves.
If for any reason the goods have arrived faulty or defective, returns are accepted, so long as you provide clear photographs and descriptions of the issues within 14 days of delivery of the item. If the item is shown to be faulty, Sentimo UK will cover the return costs and offer a replacement or refund upon receipt of the faulty goods.